Terms of use

Reviewed Rentals is operated by Reviewed Rentals Limited, a company registered in England and Wales (company number 17436416). Registered office: 49 Jamaica Street, Level One, Basecamp Liverpool, Liverpool, United Kingdom, L1 0AH.

Reviewed Rentals is free for tenants. You may read reviews, search for landlords and properties, and submit reviews of tenancies you have personally held. You must be 18 or over to submit a review.

Landlords and letting agents can create a free account to claim their profile, link the properties they let or manage, publish official responses to reviews and raise formal complaints. If you use the portal you also agree that:

• You are 18 or over and the details you give us are true. You only claim a profile or property that you, or the company you work for, genuinely own or manage, and you can show evidence of this if we ask.
• You keep your sign-in details private and tell us straight away if you think someone else has used your account. You are responsible for what is done through your account.
• A claim is only active once our team has approved it. We may refuse a claim, ask for more evidence, or remove a claim later if it turns out to be wrong.
• Official responses are professional and factual. They must not include abuse, threats, a tenant's name or other personal details, guesses about who wrote a review, or any attempt to pressure a tenant. We check every response before it is published and may decline it.
• Claiming a profile does not let you edit or remove reviews. A short response is the right tool for most disagreements; a formal complaint is a serious process for reviews you believe are false, unlawful or break our review policy, and should not be used to delay or bury fair criticism.
• You will not offer tenants money, discounts or anything else to change or remove a review, and you will not retaliate against a tenant for writing one.

We may suspend or close a portal account that breaks these terms. You can ask us to close your account at any time by emailing hello@reviewedrentals.com from the address you sign in with. How we handle your details is set out in our privacy notice, and the full complaint process is in our review policy.

When you submit a review you confirm that:

• You have personally rented the property, or are currently renting it.
• Everything you write is your honest, first-hand experience and, so far as you know, factually accurate.
• You are describing the landlord's or agent's conduct in their business capacity — not their private life, family, appearance, ethnicity, religion, health or any other special category information.
• You are not including personal data about other people, such as neighbours or other tenants.
• You are not posting abuse, threats, discriminatory content, or allegations of criminal conduct that you cannot substantiate.
• You are not submitting the review on behalf of a competitor, or in exchange for payment.
• Any photos you upload are your own, show the property or its condition, and contain no people.

The detailed rules on what gets published or rejected are in our review policy.

Every review is checked before publication. We may edit for clarity, decline to publish, annotate, or remove any review at our discretion — including where a landlord or agent successfully disputes it. Automated screening flags profanity, suspected AI-generated text and unsafe images for human review.

Because we do not operate tenant accounts, published reviews cannot be edited by the author. Contact us from the email address you verified with to request an update or removal.

You keep ownership of what you write and the photos you upload, including official responses written by landlords and agents. By submitting them you give Reviewed Rentals Limited a non-exclusive, royalty-free, worldwide licence to host, display and distribute that content on the site and in related material, for as long as it remains published.

Reviews are the personal opinions and experiences of individual tenants, not statements of fact by Reviewed Rentals, and they are not legal or financial advice. We take reasonable care with moderation but we cannot guarantee that every review is accurate or complete. You should make your own enquiries before entering into a tenancy.

To the fullest extent permitted by law, Reviewed Rentals is not liable for any loss arising from your use of the site or reliance on its content. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited by law. Nothing in these terms affects your statutory rights as a consumer.

We may update these terms; the date at the top of this page shows when they last changed. Questions go to hello@reviewedrentals.com.

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.